Terms & Conditions

Why You are Reading This Document

The purpose of this agreement is to ensure clear communication regarding the expectations related to your purchase of the “Kaldr Plnge”, or “Kaldr Savna”. If you have any inquiries or hesitations, please feel free to get in contact with us before making your purchase. 

By purchasing Kaldr’s products, you agree to adhere to the following terms and conditions.

  1. Parties: In this agreement, the terms "Kaldr," "us," "we," or "our" refer to Kaldr Wellness Corp., a company incorporated in the province of British Columbia. The terms "you," "the Buyer," or "your" refer to the undersigned individual (electronically or manually) or the person who has clicked "I Agree" to this Agreement.
  2. Purchase Price: The Buyer agrees to accept the Plnge, or Savna, and pay the sum of $5000 plus applicable sales tax (CAD) ("Purchase Price"), or $1,900 plus applicable tax (CAD) ("Purchase Price"), respectively. Payment can be made in a single lump sum or through payment plans offered through the site. The Purchase Price does not include shipping within Canada. Please note that the full Purchase Price must be paid before we process your order and ship the Kaldr Plnge or Kaldr Savna to you.
  3. Delivery of Your Kaldr Plnge or Kaldr Savna: The Kaldr Plnge or Kaldr Savna will be considered received by the Buyer upon delivery to the address provided. We will ship products in two boxes via FedEx or UPS.
  4. Installation of the Tub: Setting up our Kaldr Plnge or Kaldr Savna is a straightforward process that can be completed by you without the need for professional assistance. You can refer to the user manual included in your purchase and our online tutorial videos demonstrating how to set up all of our products.
  5. Warranties: Kaldr Wellness Corp. warrants the Kaldr Plnge and Kaldr Savna to be free from defects in workmanship and materials under normal residential use for one (1) year from the original invoice date, or six (6) months for commercial use. During the warranty period, Kaldr Wellness Corp., at its discretion, will repair any defect in material or workmanship or provide a repaired or refurbished product of equal value without any charge. Kaldr Wellness Corp. will cover the cost of shipping and handling for legitimate warranty claims, subject to verification and proof of purchase. However, the warranty does not cover conditions resulting from non-residential use, incorrect maintenance, modifications, misuse, abuse, negligence, accidents, buyer's remorse, normal wear and tear, transportation damages, or failure to comply with instructions and warnings. Please read the warranty terms for more details.
  6. Disclaimers: The Kaldr Plnge and Kaldr Savna are provided "as-is," and neither Kaldr Wellness Corp. nor its vendors, suppliers, licensors, or partners make any warranties, express or implied, including but not limited to merchantability, fitness for a particular purpose, title, non-interference, or non-infringement. Kaldr Wellness Corp. will not be liable for damages or injuries resulting from improper water chemistry, unsanitary conditions, or maintenance issues caused by unauthorized use. Moreover, Kaldr Wellness Corp. does not guarantee any medical or health benefits from using the Kaldr Plnge or Kaldr Savna. We advise consulting a medical professional before use of either product.
  7. No Substitute for Medical Advice: Please note that Kaldr Wellness Corp. does not claim to be a medical professional, and the use of the Kaldr Plnge or Kaldr Savna may not provide any health benefits or improvements. It is essential to consult with a medical professional before using the Kaldr Plnge or Kaldr Savna to determine if it is suitable for you.
  8. Warning Label: Each Kaldr Plnge and Kaldr Savna is accompanied by a Warning Label, and it is your responsibility to read and understand the risks associated with using the Kaldr Plnge or Kaldr Savna. If you intend to use the Kaldr Plnge or Kaldr Savna for commercial purposes or involve third parties, ensure they are aware of the warning before use.
  9. Title: Title to the Kaldr Plnge or Kaldr Savna remains with Kaldr Wellness Corp. until delivery and actual receipt by the Buyer. If payments are made in installments, title will remain with Kaldr Wellness Corp. until all payments are completed.
  10. Inspection: The Buyer must inspect the Kaldr Plnge or Kaldr Savna upon delivery. By accepting delivery, the Buyer agrees to accept the Kaldr Plnge or Kaldr Savna in their existing conditions.
  11. Claims: Failure to notify us of any claim within 10 days from the date of delivery will be considered an unqualified acceptance of the Kaldr Plnge or Kaldr Savna and a waiver of all claims regarding the Kaldr Plnge or Kaldr Savna.
  12. Excuse for Delay or Failure to Perform: Kaldr Wellness Corp. will not be liable for any delays, non-delivery, or default in shipment due to factors beyond its control, such as labor disputes, transportation shortages, material delays, priorities, fires, accidents, or other causes. If circumstances beyond our control prevent us from delivering the Kaldr Plnge or Kaldr Savna within the specified time or within one month of this Agreement, we reserve the right to terminate the Agreement by providing written notice accompanied by a full refund of all payments made by the Buyer.
  13. Remedies: In case of any losses or damages resulting from a defective Kaldr Plnge or Kaldr Savna or any other cause, the Buyer's exclusive remedy and Kaldr Wellness Corp.'s liability will be limited to the Purchase Price of the specific delivery, plus any transportation charges paid by the Buyer.
  14. Cancellation: Kaldr Wellness Corp. retains the right to cancel this Agreement if the payment of the Purchase Price fails, is cancelled, or becomes disputed.
  15. Notices: Any notices or documents required under this Agreement may be delivered personally or sent via email.
  16. Standard Legal Provisions: Choice of Laws and Venue: This Agreement will be governed exclusively by the laws of the province of British Columbia, and any claims arising from it will be submitted to the exclusive jurisdiction of the courts of the province of British Columbia.
  17. Severability: If any provision in this Agreement is found to be invalid or unenforceable, the remaining provisions will remain in full force and effect. 
  18. Entire Agreement: This Agreement constitutes the entire agreement between the parties and supersedes any previous agreements. 
  19. Waiver of Breach: Kaldr Wellness Corp.'s waiver of any breach by you under this Agreement does not imply a waiver of any further breaches. Notice: For the purposes of this Agreement, communication via email or text will suffice for written notice. 
  20. Headings: The headings used in this Agreement are for stylistic purposes only and are not legally binding. 
  21. Counterparts: This Agreement may be signed in multiple counterparts, each considered an original, and together they constitute a single document. 
  22. Online Agreement: By electronically signing or clicking "I Agree," both parties acknowledge their intention to be bound by all the terms of this Agreement, with the same effect as if signed by hand.

 Kaldr Plnge

How long does set up/take down take?

The cold plnge can be inflated within a matter of minutes. From there, the chiller must be plugged into an electrical outlet and the hoses connected from the tub into the chiller. After that, tub may be filled with a standard garden hose. This whole process will likely take around 15 - 20 minutes, depending on water pressure. Take down is exactly the reverse of this process and will likely take about the same amount of time!

What are the electrical requirements for the plunge?

Ensure that the chiller is only used with a 110V/15A power supply on a dedicated circuit with no other items plugged into the same supply. Our recommendation is to reserve this circuit exclusively for the Plnge chiller to avoid the risk of tripping the circuit breaker, which could happen if it is shared with other high-wattage appliances.

It is not designed to operate with multiple voltages and cannot be utilized in countries that offer different power supplies. Additionally, if you plan to place it on a deck or balcony, ensure that the structure can withstand the weight of the tub when filled (800-1000 lbs).

When and how often can I use the Plnge?

This all depends on your personal wellness goals. Typically, we will recommend newer users to begin with a higher temperature and work their way into feeling comfortable with colder temperatures over time.

This also goes for time spent in the tub; starting with smaller amounts and working up to more time. With 3°C (37.4°F) being the coldest temperature the tub can reach without adding ice, a new user might take several weeks or longer to work their way down to this temperature.

For optimal health benefits in the shortest amount of time, we recommend using the tub for 2 - 5 minutes at or around 3°C - 8°C (37.4°F - 46.4°F).

This is a practice that may be integrated every single day if you should so desire. Time of day is also a matter of personal preference, though many of our users will typically start their day with a cold plunge.

What is the best temperature to set for my plnge?

This depends on personal goals and preferences. The Plnge also has the ability to heat up, which allows for the option to have both cold and heat exposure in one day from the same device. Some users will utilize cold in the morning, and set the tub to be heated for the evening.

How do I keep the water clean?

Maintaining the cleanliness of your tub is made near effortless with the combination of our chiller's ozone treatment system and a 20-micron filter.

Be sure to check the filter every 1 - 2 weeks of use. The filter may be rinsed out by spraying with a hose. Filter should be replaced every 1-2 months, depending on usage.

Replace the water in the tub intermittently based on its clarity. For draining tub water, a garden hose may be attached to the “out” outlet on the back of the tub and the used water may be steered directly into the nearest convenient drain.

Please see our User Guide section on the footer of the website to learn more about maintenance.

Is there any reason why I should not participate in cold or hot therapy?

It is advisable for individuals with pre-existing medical conditions or who are pregnant to consult a physician before initiating a program involving cold water immersion or heat therapy. Such immersion may lead to adverse reactions in those whose health is not completely sound.

Can I keep my plnge outside?

You can keep your Plnge and chiller outside. However, to prolong the life of the chiller’s outer housing, it is recommended to provide some protection from direct rain and extreme weather.

When using the unit in heavy rain, take care to ensure that the plug and socket connection remains dry. The GFCI cord is designed to prevent any short circuiting, but it's important to ensure that the socket is properly grounded. It's crucial to avoid submerging the unit in water to avoid permanent damage. The chiller may be used without issue in conditions up to approximately 0°C (32°F).

Using The Chiller in temperatures lower than -0°C (32°F) is not advisable, as it may freeze and result in significant damage to the unit. It should be noted that any harm caused by operating the equipment outside of the recommended range is not covered by our warranty policy.

Does the tub ever lose air if I keep it inflated?

Changes in the temperature of the surrounding air can cause fluctuations in air pressure, resulting in a loss of 1-2 PSI every month or so. If necessary, the tub can be replenished with air using the hand pump that comes with it, even when it is filled with water. However, be careful of accidentally hitting the deflate valve while doing so.

How loud is the plnge chiller?

Typically, the chiller operates fairly noiselessly once the water reaches the desired temperature level. However, during the cooling or heating process of the water, its fan generates a noise level comparable to that of a window air conditioning unit, which amounts to approximately 65 decibels at a distance of 3 feet or less.


 Kaldr Savna

How long does set up/take down take?

The savna may be set up within a matter of minutes with only one person. Having wood chopped and prepared to go into the wood stove will also speed up the process. The tent takes approximately 30 minutes to reach 80-90°C (176-194°F ). Take down should also not take more than a few minutes. However, before moving the stove, ensure wood inside has burned out and that it is no longer producing heat. Be sure to empty the burn debris gathered in the stove pan out of the stove as frequently as possible.

How long does the Savna take to heat up?

The tent takes approximately 30 minutes to reach 180-200 degrees Fahrenheit. (82-93 degrees Celsius). If tent is not hot enough after 30 minutes, place more wood inside, adjust the stove controller to halfway closed, exit the tent, shut the door, and return after 15 minutes.

Can I keep my savna setup at all times without taking it down between uses?

Leaving the tent up for an extended period is possible, but it could reduce its overall lifespan. While the exterior fabric is crafted from sturdy, weather-resistant material, it is still advisable to store the tent inside during severe weather conditions.

If the tent is set up in windy or extreme weather conditions, ensure to use ropes and pegs (included) to tie down and secure your tent from blowing over. Rocks or any sort of weighted objects may also be placed around the outer skirt in order to make sure the tent stays in place.

What size of wood should be used?

Ideal wood size is any size of log under 16" long.

Note: Different types of wood come with different BTU ratings. The higher the BTU, the hotter that type of wood will burn.

Please refer to our user guide to view different ideal wood species for sauna burning purposes.

What surface should I put my Savna on?

We recommend setting up your Savna on a cleared area of ground, preferably on grass, tile, concrete, dirt, sand, stone, or *unvarnished* wood.

Does the tent release any chemicals when it's heated up?

No, the tent is composed of Oxford 210D Nylon and the windows of the tent are constructed from Thermoplastic Polyurethane (TPU). The tent has been lab tested for any off-gassing and there were zero concentrations of CO or VOCs in the air upon heating to the tent's highest possible temperatures (around 200°F).

How sturdy is the tent when it's windy?

The tent should be very secure in the wind so long as you take steps to ensure its stability. The tent includes an interior and exterior skirt, which can be anchored down with heavy objects such as rocks or bricks. The tent also includes ground stakes and ropes to secure the tent even further.


Sales & Logistics

What does your warranty cover?

We provide a one-year warranty for the chiller, Plnge tub, and Savna against any defects that may have occurred during the manufacturing process.

For commercial use, the warranty period is reduced to six months. Please note that the warranty does not cover damages resulting from normal wear and tear or misuse of the product.

Do you ship internationally?

Contact us at kaldrcorp@gmail.com to get a quote

Do you offer customization on any of your products?

Send us an email at kaldrcorp@gmail.com and we may discuss customization options.

What is the period in which I can submit a return?

We have a 30-day return policy for all Kaldr products, excluding personalized items or filters, allowing you to receive a full refund (excluding return shipping costs) for any reason. To be eligible for a refund credit, the product must be returned in its original, undamaged condition. If you wish to request a refund, kindly email us at kaldrcorp@gmail.com

What happens if my system stops working and is outside of the one year warranty period?

If any of your Kaldr products break outside of their warranty period, contact us right away so we can help make it right and assist you in repairing any damaged products or parts.